|Like Facebook Page – Felix L. Griffin Online|
What is a Facebook page?
Many companies and organizations now use Facebook pages instead of creating their own websites, or as another way to connect with the people who use their services. A Facebook page allows you to post basic information about your organization on Facebook. Once you’ve created a page, you can then invite people to like the page and share posts and updates with them. Anyone who likes the page can also leave reviews, ask questions, and more.
Millions of people are interacting with brands every day on Facebook. And the vast, vast majority of the brands are responding as their pages. It’s what Facebook users are used to, and all the leaders in social customer service follow this best practice. This doesn’t mean you can’t make your posts more human. I would recommend always responding to your audience or fans on Facebook in a business casual tone. place your self in their shoes. This includes replying to post as Page so they feel that you care about their input and appreciate them. Engage your audience / fans on your Facebook Page and listen to what they have to say. There are many benefits to responding to fans / customers as the page – on the other hand, responding with personal or with fake accounts can make having great customer service on Facebook more difficult, and puts your brands reputation at serious risk. For more information on Creating a Facebook Page and Marketing on your Facebook page and Social Media Marketing tips, please subscribe to my blog and Like my FACEBOOK PAGE
Looking forward to seeing you on Facebook!